Windows 10: I have a virus that has disabled parts of my windows security and bitlocker

The virus, I think, came from a file named "Getting started with OneDrive.pdf". I renamed the file, but the virus is still doing damage. When I click on the DuckDuckGo shortcut, a white box appears with the App Installer title, for a second. Then I get a "The file cannot be accessed by the system" box. On the admin command line I tried sfc /scannow, then DISM /online /cleanup-image /restorehealth, then one more sfc /scannow. All comes back good. When going to reset the Windows, the numbers in the BitLocker are italicized. I want to reset the whole machine, not keeping my files. Virus w

:)

 

windows security center disabled...

windows security center disabled????????

i just installed windows defender on my computer (freshly formated new hard drive about 2 weeks ago) and it would not update because the security center was not running. so i went to msconfig and it was not in the services list so i went to services.msc and it was disabled. so i changed it to automatic and started it. after rebooting it was still running, so i restarted it again and it was disabled again, so i renabled it again. and when i went to the security center in control pannel it looked like this





i had to enable the windows firewall too. but it says that automatic updates are turned off, so i went to change it and it said that it was on...???...???? i did the fast format this time cause i didnt want to wait for 500gb to format *Big Grin and i have noticed a few other quirks mainly my audigy 4 pro software acting funny time to time. do you think that i have a virus or something of that nature? i will put AVG on here tomorrow and maybe adaware. i have never had a virus so i didnt see any need for anti virus and or spyware programs eating up resources. but i am puzzled as to why my services are automatically shutting down...

 

Windows Security Virus Scan

Please confirm you don't have a list like this:




e.g. from here (or via the control panel):




If not, suggests deeper problems. To which uninstall option are you referring? (A picture is worth...)

 

Using BitLocker when secure boot is disabled

Hi Bilal,



Thank you for writing to Microsoft Community Forums.



I would suggest you to refer article on
Disabling Secure Boot.



However, let me help you in pointing in the right direction where you will get support for issues related to BitLocker and Secure Boot.



I would suggest you to post your query on
TechNet forums, where we have expertise and support professionals who are well equipped with the knowledge to assist you with your query.



For additional reference, you may also check
BitLocker Group Policy settings



Regards,

Prakhar Khare

Microsoft Community – Moderator